{"id":1021,"date":"2026-02-27T11:55:16","date_gmt":"2026-02-27T03:55:16","guid":{"rendered":"https:\/\/shop1.meiwenti8.top\/index.php\/helpie_faq_page\/"},"modified":"2026-03-30T17:09:20","modified_gmt":"2026-03-30T09:09:20","slug":"helpie_faq_page","status":"publish","type":"page","link":"https:\/\/shop1.meiwenti8.top\/en\/helpie_faq_page\/","title":{"rendered":"Helpie FAQ &#8211; Group Sample"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1021\" class=\"elementor elementor-1021\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-215cd521 e-con-full e-flex e-con e-parent\" data-id=\"215cd521\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-77dd6c8c elementor-widget elementor-widget-woocommerce-breadcrumb\" data-id=\"77dd6c8c\" data-element_type=\"widget\" data-widget_type=\"woocommerce-breadcrumb.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<nav class=\"woocommerce-breadcrumb\" aria-label=\"Breadcrumb\">Home<\/nav>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-49202d58 elementor-widget elementor-widget-html\" data-id=\"49202d58\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"contact-banner-hero\">\n    <div class=\"contact-content\">\n        <span class=\"contact-subtitle\">WE'RE HERE FOR YOU<\/span>\n        <h1 class=\"contact-title\">Get in Touch with Our Experts<\/h1>\n        <p class=\"contact-desc\">Have questions about our smart kitchen appliances? Whether it's a product inquiry or technical support, our team is ready to assist you.<\/p>\n    <\/div>\n\n    <style>\n        .contact-banner-hero {\n            background: linear-gradient(135deg, #1a1a1a 0%, #333333 100%);\n            padding: 50px 20px;\n            text-align: center;\n            color: #ffffff;\n            font-family: 'Segoe UI', Roboto, Helvetica, Arial, sans-serif;\n            border-bottom: 4px solid #ff4d4d; \/* \u54c1\u724c\u7ea2\u70b9\u7f00 *\/\n        }\n        .contact-subtitle {\n            color: #ff4d4d;\n            font-weight: 800;\n            letter-spacing: 2px;\n            font-size: 14px;\n            display: block;\n            margin-bottom: 15px;\n        }\n        .contact-title {\n            font-size: 42px;\n            margin: 0 0 20px 0;\n            font-weight: 900;\n        }\n        .contact-desc {\n            max-width: 700px;\n            margin: 0 auto 40px auto;\n            line-height: 1.6;\n            color: #cccccc;\n            font-size: 18px;\n        }\n        .contact-quick-info {\n            display: flex;\n            justify-content: center;\n            gap: 40px;\n            flex-wrap: wrap;\n        }\n        .info-item {\n            display: flex;\n            align-items: center;\n            gap: 10px;\n            font-size: 16px;\n            background: rgba(255,255,255,0.05);\n            padding: 10px 20px;\n            border-radius: 50px;\n            border: 1px solid rgba(255,255,255,0.1);\n        }\n        .info-icon {\n            color: #ff4d4d;\n            font-size: 20px;\n        }\n        @media (max-width: 768px) {\n            .contact-title { font-size: 32px; }\n            .contact-desc { font-size: 15px; }\n            .contact-quick-info { flex-direction: column; gap: 15px; align-items: center; }\n        }\n    <\/style>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1131cd22 e-con-full e-flex e-con e-child\" data-id=\"1131cd22\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1ea43664 e-n-tabs-mobile elementor-widget elementor-widget-n-tabs\" data-id=\"1ea43664\" data-element_type=\"widget\" data-widget_type=\"nested-tabs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-tabs\" data-widget-number=\"514078308\" aria-label=\"Tabs. Open items with Enter or Space, close with Escape and navigate using the Arrow keys.\">\n\t\t\t<div class=\"e-n-tabs-heading\" role=\"tablist\">\n\t\t\t\t\t<button id=\"e-n-tab-title-5140783081\" class=\"e-n-tab-title\" aria-selected=\"true\" data-tab-index=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"e-n-tab-content-5140783081\" style=\"--n-tabs-title-order: 1;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tabout us\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-5140783082\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-5140783082\" style=\"--n-tabs-title-order: 2;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tcontact us\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-5140783083\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"3\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-5140783083\" style=\"--n-tabs-title-order: 3;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tFAQ\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-5140783084\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"4\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-5140783084\" style=\"--n-tabs-title-order: 4;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tReturn Policy\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-5140783085\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"5\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-5140783085\" style=\"--n-tabs-title-order: 5;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tRetailer Terms ...\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-5140783086\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"6\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-5140783086\" style=\"--n-tabs-title-order: 6;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tEULA\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t\t<\/div>\n\t\t\t<div class=\"e-n-tabs-content\">\n\t\t\t\t<div id=\"e-n-tab-content-5140783081\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-5140783081\" data-tab-index=\"1\" style=\"--n-tabs-title-order: 1;\" class=\"e-active elementor-element elementor-element-54aa6a11 e-con-full e-flex e-con e-child\" data-id=\"54aa6a11\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-525043a elementor-widget elementor-widget-heading\" data-id=\"525043a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Welcome to [Kitchen Appliance Mall], your trusted partner in modern kitchen solutions. We started with a simple goal: to make cooking effortless and enjoyable for everyone. Whether you are a culinary enthusiast or a busy parent, our curated range of smart kitchen furniture and appliances is designed to save you time and inspire your creativity. Quality is at our core, and customer satisfaction is our promise. Join us in transforming your kitchen into a space of joy and inspiration.\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-44bd97d4 elementor-widget elementor-widget-html\" data-id=\"44bd97d4\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"contact-section-banner\">\n    <div class=\"section-header\">\n        <h2>Customer Care Center<\/h2>\n        <p>Choose your preferred way to reach our culinary experts<\/p>\n    <\/div>\n    \n    <div class=\"contact-grid\">\n        <!-- Card 1 -->\n        <div class=\"contact-card\">\n            <div class=\"card-icon\">\ud83d\udce7<\/div>\n            <h3>Email Support<\/h3>\n            <p>Response within 24 hours<\/p>\n            <span class=\"card-link\">contact@yourbrand.com<\/span>\n        <\/div>\n        \n        <!-- Card 2 -->\n        <div class=\"contact-card\">\n            <div class=\"card-icon\">\ud83c\udfa7<\/div>\n            <h3>Live Chat<\/h3>\n            <p>Available Mon-Fri<\/p>\n            <span class=\"card-link\">Chat with Us Now<\/span>\n        <\/div>\n        \n        <!-- Card 3 -->\n        <div class=\"contact-card\">\n            <div class=\"card-icon\">\ud83d\udccd<\/div>\n            <h3>Visit Showroom<\/h3>\n            <p>Find a store near you<\/p>\n            <span class=\"card-link\">View Locations<\/span>\n        <\/div>\n    <\/div>\n\n    <style>\n        .contact-section-banner {\n            background-color: #f8f9fa;\n            padding: 60px 20px;\n            font-family: 'Helvetica Neue', Arial, sans-serif;\n            text-align: center;\n        }\n        .section-header h2 {\n            font-size: 32px;\n            color: #222;\n            margin-bottom: 10px;\n        }\n        .section-header p {\n            color: #666;\n            margin-bottom: 40px;\n        }\n        .contact-grid {\n            display: grid;\n            grid-template-columns: repeat(auto-fit, minmax(250px, 1fr));\n            gap: 25px;\n            max-width: 1100px;\n            margin: 0 auto;\n        }\n        .contact-card {\n            background: #ffffff;\n            padding: 30px;\n            border-radius: 12px;\n            box-shadow: 0 5px 15px rgba(0,0,0,0.05);\n            transition: transform 0.3s ease;\n            border: 1px solid #eee;\n        }\n        .contact-card:hover {\n            transform: translateY(-5px);\n            border-color: #ff9900;\n        }\n        .card-icon {\n            font-size: 40px;\n            margin-bottom: 15px;\n        }\n        .contact-card h3 {\n            font-size: 20px;\n            margin-bottom: 10px;\n            color: #333;\n        }\n        .contact-card p {\n            font-size: 14px;\n            color: #888;\n            margin-bottom: 15px;\n        }\n        .card-link {\n            font-weight: bold;\n            color: #ff9900; \/* \u53a8\u623f\u54c1\u724c\u5e38\u7528\u6a59\u8272 *\/\n            font-size: 15px;\n            text-decoration: none;\n        }\n    <\/style>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div id=\"e-n-tab-content-5140783082\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-5140783082\" data-tab-index=\"2\" style=\"--n-tabs-title-order: 2;\" class=\" elementor-element elementor-element-211a30a5 e-con-full e-flex e-con e-child\" data-id=\"211a30a5\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1b948a65 elementor-widget elementor-widget-heading\" data-id=\"1b948a65\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">We\u2019re Here to Help<br>Have a question about a specific appliance? Need help with an order? Our dedicated support team is ready to assist you.<br><br><b>Customer Support Hours:<br><\/b>Monday \u2013 Friday: 9:00 AM \u2013 6:00 PM (EST)<br>Saturday: 10:00 AM \u2013 2:00 PM (EST)<br><br><b>Get in Touch:<br><\/b>Email: support@ [yourstore].com (We typically respond within 24 hours)<br>Phone: +1 (555) 000-0000<br>Live Chat: Click the icon in the bottom right corner to chat with an expert.<br>Address: [Your Company Address, City, Country]<br><br><b>Technical Support:<br><\/b>For product troubleshooting or warranty inquiries, please include your Order ID and a photo\/video of the issue for faster service.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div id=\"e-n-tab-content-5140783083\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-5140783083\" data-tab-index=\"3\" style=\"--n-tabs-title-order: 3;\" class=\" elementor-element elementor-element-423cae12 e-con-full e-flex e-con e-child\" data-id=\"423cae12\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5ad5fd15 elementor-widget elementor-widget-n-accordion\" data-id=\"5ad5fd15\" data-element_type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;expanded&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1520\" class=\"e-n-accordion-item\" open>\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"true\" aria-controls=\"e-n-accordion-item-1520\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Do your appliances come with a warranty? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1520\" class=\"elementor-element elementor-element-60026ed3 e-con-full e-flex e-con e-child\" data-id=\"60026ed3\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-386b4048 elementor-widget elementor-widget-text-editor\" data-id=\"386b4048\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Yes! All our electronic appliances come with a standard 12-month manufacturer warranty. Some premium models may offer extended coverage.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1521\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1521\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Are your products compatible with 110V or 220V power outlets? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1521\" class=\"elementor-element elementor-element-7f49e9e7 e-con-full e-flex e-con e-child\" data-id=\"7f49e9e7\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-51290f9 elementor-widget elementor-widget-text-editor\" data-id=\"51290f9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Please check the &#8220;Technical Specs&#8221; on the product page. Most of our products are designed for [mention region, e.g., US 110V], but we also offer dual-voltage models for international use.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1522\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1522\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> How long will it take to receive my order? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1522\" class=\"elementor-element elementor-element-6faf4e5f e-con-full e-flex e-con e-child\" data-id=\"6faf4e5f\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2b391143 elementor-widget elementor-widget-text-editor\" data-id=\"2b391143\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"ng-star-inserted\"><span class=\"ng-star-inserted\">Orders are processed within 1-2 business days. Standard shipping usually takes 5-7 business days depending on your location.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div id=\"e-n-tab-content-5140783084\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-5140783084\" data-tab-index=\"4\" style=\"--n-tabs-title-order: 4;\" class=\" elementor-element elementor-element-225540d7 e-con-full e-flex e-con e-child\" data-id=\"225540d7\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-52f08526 elementor-widget elementor-widget-heading\" data-id=\"52f08526\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">If you are not satisfied with your purchase of a Breville appliance from Breville USA, you may be eligible to return your appliance to Breville within 30 days from receipt of shipment. Please contact us for a Return Authorization (RA) number and begin our Returns Process.\n\nTerms and conditions of Return &amp; Refund Policy:\n\n The appliance must have been purchased directly from Breville USA. Breville cannot accept returns of Breville branded appliances purchased from other retailers or resellers.\nThe purchased appliance must be in brand new condition with original packaging and accessories. Please note that Breville does not permit the return of or offer refunds for parts or accessories.\nPlease contact us to commence the return process. Please do not return your appliance to Breville without first obtaining a Return Authority number. Please note that Breville is not responsible for appliance that is lost or damaged without following our return process and without obtaining a valid Return Authority number.\nThe Return Authority number is valid for 14 calendar days from issuance.\nIf the item is returnable and you send it back to us packed in the original, unmarked packaging, including any accessories, manuals and documentation that shipped with the appliance, Breville will offer you a refund based on your original method of payment.\nDead On Arrival (DOA): Product Failure Out of the Box                                            \n\nA Breville appliance is considered DOA if it shows symptoms of an equipment failure, preventing basic operability, when you first use it after opening the box. If you believe that your product is DOA, please call Breville within 30 calendar days of the invoice date. Breville will determine whether the product is DOA and will arrange for the DOA product's return and ship you a replacement product at Breville's expense.\n\nFor further information on warranty related claims, please refer to the Breville USA Warranty.\n\n \n\n \n\nBreville USA Contact Information\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div id=\"e-n-tab-content-5140783085\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-5140783085\" data-tab-index=\"5\" style=\"--n-tabs-title-order: 5;\" class=\" elementor-element elementor-element-68d03ad3 e-con-full e-flex e-con e-child\" data-id=\"68d03ad3\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-35ed21aa elementor-widget elementor-widget-heading\" data-id=\"35ed21aa\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">The terms and conditions of sale (the \"Terms\") contained herein apply to all quotations made and purchase orders received by Breville USA, Inc., or any of its respective affiliates including the brands Baratza, Beanz, ChefSteps, ControlFreak, Lelit, FoodThinker, Breville Commercial and others , (hereinafter collectively referred to as the \"Seller\" or \u201cBreville\u201d) and are the exclusive binding agreement between the parties regarding the products sold by Seller (\"Products\"). THE ACCEPTANCE OF ANY OR ALL OF THE BUYER'S (\"BUYER\") PURCHASE ORDERS IS CONDITIONAL UPON BUYER'S ASSENT TO THESE TERMS IN THIS DOCUMENT IN LIEU OF THE TERMS CONTAINED IN BUYER'S PURCHASE ORDER, UNLESS TERMS WERE PREVIOUSLY, EXPLICITLY AGREED TO IN A SEPARATE WRITING SIGNED BY BUYER AND SELLER. Seller hereby rejects all provisions contained in communications from Buyer that conflict with or are inconsistent with the terms contained herein. Seller\u2019s failure to object to any of the provisions contained in Buyer's documentation shall not be deemed a waiver of these provisions. Seller also objects to any provisions contained in communications from Buyer that increase Seller's risk, liability, obligations, or exposure beyond that set forth herein, unless included in a contract signed in writing by a duly authorized representative of the Seller. In the event of any conflict, discrepancy or inconsistency between these Terms and any terms or conditions, invoice, acceptance, acknowledgment or other document submitted by Buyer, these Terms shall govern.<br><br>1. Prices\/Taxes. Buyer will be billed at the prices stated at the time of order acceptance. All prices are subject to adjustment on account of specifications, quantities, shipment arrangements or other terms and conditions, which are not part of the original price quotation. If the prices are based on the purchase of a particular quantity of goods and Buyer fails to purchase that quantity which would justify the pricing granted, Seller shall have the right, in addition to any other remedies at law or equity, to recover from Buyer the difference between the stated price and Seller's standard prices for such goods in the quantity actually purchased by Buyer. Buyer must notify Seller of any pricing discrepancy claim within ninety (90) days of delivery with reasonably sufficient proof to support any claim. Unless otherwise specified or required by law, all prices will be quoted and billed exclusive of customs, duties or taxes, and Buyer shall be responsible for all such applicable duties and taxes (exclusive of taxes on Seller's income). If exemption from such taxes is claimed, Buyer must provide a certificate of exemption at the time the Purchase Order is submitted to Seller, and Buyer agrees to indemnify Seller for any unpaid taxes in the event such exemption is not applicable.<br><br>2. Terms of Payment. Subject to the remaining provisions of this Section 2, terms of payment shall be in accordance with the agreement in place between Buyer and Seller. Any late payments are subject to a finance charge of the lesser of 1.5% per month (18% per annum) or the maximum amount allowed by law. If any payment is more than thirty (30) days overdue, Buyer\u2019s payment terms will automatically be reduced to net twenty (20) days, unless Seller expressly waives such reduction in writing. If Buyer exceeds its credit limit with Seller due to past due invoices that remain unpaid, Buyer acknowledges and agrees that Seller will not ship new orders of products unless explicit arrangements have been agreed upon by Seller. At Seller\u2019s option at any given time, Seller reserves the right to require payment in advance or C.O.D. , posting of a letter of credit, Last Updated April 2023 additional deposits, or otherwise to modify credit terms. Buyer agrees to accept partial shipments in satisfaction of a single Purchase Order; when partial shipments are made, pro-rata payments shall become due in accordance with the designated terms for each shipment. If Seller accepts partial payment in an amount less than the full amount of any invoice, such acceptance shall neither constitute a waiver of Seller's right to collect the balance nor an accord and satisfaction, notwithstanding Seller's endorsement of a check or other instrument. In the event of Buyer's bankruptcy or insolvency, Seller shall be entitled to cancel any order then outstanding without waiving any claims in law or equity. If Buyer fails to comply with these payment terms, Seller reserves the right to withdraw credit, suspend or cancel performance under any or all Purchase Orders or agreements and all Buyer\u2019s obligations to Seller shall become immediately due and payable. Buyer shall have no right to withhold or offset any amount due to the Seller under these Terms because of a claim that the Buyer may have against Seller. Buyer shall pay to Seller all costs and expenses incurred by Seller in seeking collection of any amounts owed by Buyer to Seller.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div id=\"e-n-tab-content-5140783086\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-5140783086\" data-tab-index=\"6\" style=\"--n-tabs-title-order: 6;\" class=\" elementor-element elementor-element-372846 e-con-full e-flex e-con e-child\" data-id=\"372846\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-18efff6f elementor-widget elementor-widget-heading\" data-id=\"18efff6f\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Founded in Sydney in 1932, Breville has become an iconic global brand that enhances people\u2019s lives through thoughtful design and brilliant innovation, delivering kitchen products to more than 70 countries around the globe. Breville is the kitchen appliance brand that delivers innovation based on consumer insights, empowering people\u2019s potential to do things more impressively or easily than they\u2019d thought possible in their own kitchen.\n\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>WE&#8217;RE HERE FOR YOU Get in Touch with Our Experts Have questions about our smart kitchen appliances? Whether it&#8217;s a product inquiry or technical support, our team is ready to assist you. about us contact us FAQ Return Policy Retailer Terms &#8230; EULA Welcome to [Kitchen Appliance Mall], your trusted partner in modern kitchen solutions. 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